As we are a permissionless bridge and not a liquidity pool, a customers funds are only ever under our custody during the few seconds it takes to pick up a transaction and forward it on another chain. There is no human interaction with any funds or data during this process, it is entirely automated by the operator and the smart contracts on each protocol.
We have complex alert systems and staff on hand 24/7 to address any concerns and update users on any questions they may have. To date we have never had customers lose funds, and we plan to keep it that way. We care very much about our community and understand that without you, EvoDefi could not exist.